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Case studies

Case studies

Hyperautomation, Quality and Experience and SAP Services projects at leading companies in energy, retail, healthcare, insurance, telecom and more.

13 cases

Azul Viagens case

Solution:
Hyperautomation
Challenge:
Manual ticket issuance in high season, taking up to three people and about 84 hours a month.
Key result:
90% fewer hours in the ticket issuance process.

PUCPR case

Solution:
Hyperautomation
Challenge:
Prouni enrollments and student communications required many hours of manual work.
Key result:
238 hours of manual work saved.

ePharma case

Solution:
Quality and Experience
Challenge:
Sustaining performance and quality across portals, APIs and microservices, with centralized management.
Key result:
50% reduction in test execution time.

Fintech case

Solution:
Quality and Experience
Challenge:
Few quality metrics and one rollback every three deploys.
Key result:
8 consecutive deploys without rollback.

Grupo Boticário case

Solution:
Quality and Experience
Challenge:
Hundreds of integrations and more than 250 seasonal requests a year to test predictably.
Key result:
More than 4,000 hours of testing executed per month.

Seguros Unimed case

Solution:
Quality and Experience
Challenge:
Low test volume, no quality metrics and limited tools.
Key result:
About 3,000 hours of testing executed per month.

The Beauty Box case

Solution:
Quality and Experience
Challenge:
Two months to launch and integrations between platforms still unreliable.
Key result:
More than 95% of bugs found before production.

Unimed Paraná case

Solution:
Quality and Experience
Challenge:
A new development methodology and a first experience with an external testing factory.
Key result:
More confidence and broader scope in test execution.

More success stories

QA maturity assessment based on TMMi

Solution:
Quality and Experience · Energy
Challenge:
Low maturity in governance, metrics, environments and shift-left culture hurt delivery predictability.
Key result:
41 maturity gaps identified

Reimbursement automation with anti-fraud validation

Solution:
Hyperautomation · Insurance and healthcare
Challenge:
A high manual volume of requests, with eligibility, document and fraud risk checks.
Key result:
The full monthly volume of reimbursements processed

End-to-end test automation with Tricentis Tosca

Solution:
SAP Services · Steel
Challenge:
Failures in tests and integrations undermined service reliability.
Key result:
Faster regression and validation, with fewer human errors

Automating customer and supplier master data in SAP S/4HANA

Solution:
Hyperautomation · Healthcare
Challenge:
Records coming from HubSpot and Zeev, with no validation, created duplicates and incorrect tax data.
Key result:
69% higher productivity in master data entry

Digital member card (paperless)

Solution:
Hyperautomation · Insurance and healthcare
Challenge:
Physical member cards, slow to issue and dependent on external print shops.
Key result:
Member card delivered instantly to the beneficiary

Automated communication of test results

Solution:
Quality and Experience · Insurance and healthcare
Challenge:
Manual execution and communication caused delays and poor standardization.
Key result:
Results shared with no rework between teams

Automated quality dashboards

Solution:
Quality and Experience · Insurance and healthcare
Challenge:
Decentralized quality metrics made decisions harder.
Key result:
Real-time QA indicators for management

Setting up test automation with Xray and Jira

Solution:
Quality and Experience · Insurance and healthcare
Challenge:
Heavy reliance on manual validation and poor traceability between requirements, tests and executions.
Key result:
Faster regression, with end-to-end traceability

Automated handling of ANS NIP complaints

Solution:
Hyperautomation · Insurance and healthcare
Challenge:
A high volume of ANS notifications triaged manually, with a risk of missing deadlines.
Key result:
Lower risk of regulatory fines for missed deadlines

SAP quality management with autonomy for the client

Solution:
SAP Services
Challenge:
No consolidated quality management and low efficiency in SAP scenarios.
Key result:
Internal team trained to carry the practices forward

QA and testing governance

Solution:
SAP Services
Challenge:
Informal testing requests, decentralized execution and little executive visibility.
Key result:
Predictable delivery and data-driven decisions

Governance and security of the Atlassian Cloud environment

Solution:
Quality and Experience
Challenge:
Data residency migration and corporate access control in Jira and Confluence.
Key result:
Centralized access and lower security and compliance risks

Executive governance of a strategic project

Solution:
Quality and Experience · Energy
Challenge:
A strategic project with no structured indicators or consolidated view of delivery progress.
Key result:
Risks and schedule deviations identified early

Automated import of contracts and beneficiaries (cross-sell)

Solution:
Hyperautomation · Insurance and healthcare
Challenge:
Contracts and beneficiaries scattered across SFTP and Google Drive, imported manually.
Key result:
No more duplicates in partner records

Strategic QA indicators

Solution:
Quality and Experience
Challenge:
No consolidated indicators to measure QA performance and business return.
Key result:
QA return proven with data

Technical maturity in test automation

Solution:
Quality and Experience · Insurance and healthcare
Challenge:
Low maturity and no technical standards across QA initiatives.
Key result:
Reusable automations that are sustainable in the long run

Device Farm monitoring with AI agents (Smart Farm)

Solution:
Quality and Experience · Telecom
Challenge:
Unmonitored mobile devices caused reactive tickets and war rooms to analyze logs.
Key result:
Up to 90% of tickets anticipated

SAP QA and end-to-end automation

Solution:
SAP Services
Challenge:
No structured QA processes and heavy reliance on key users.
Key result:
Bugs found earlier, with real-time visibility

Project quality and governance

Solution:
SAP Services · Energy
Challenge:
No standards or consolidated quality and testing indicators across projects.
Key result:
Standardized quality processes and stronger IT governance

Structured end-to-end testing

Solution:
SAP Services
Challenge:
Manual testing and inconsistent regressions created a risk of production failures.
Key result:
More reliable deploys and broader test coverage

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